Residential greenhouses and accessories are manufactured and packed by hand with care in our Kumeu factory. In most cases of accessories, pending supply, you will receive your order within 2-7 days. Our current delivery time is 3-4 weeks from placing your order. If you placed your order 3-4 weeks ago and still have not received it, please contact us for a delivery update and we will be happy to check that for you. If you are a rural delivery customer it may take an additional 1-2 days for your order to arrive. Please be assured we are doing our best to get your order to you in a timely fashion.
All shipping charges are calculated at the time your order is processed, based on your postcode, weight and size of items in your shipment. The method of delivery service is based on the overall length, weight and actual size of your order. All items under 1.5 metres in length will typically be sent via Courier (ie, shelving and accessories). Items 1.5 metres long and over (e.g Greenhouses) will be sent via Mainfreight Ltd.
Winter Gardenz Terms and Conditions
'The seller' refers to Winter Gardenz Limited, ‘The buyer' refers to any legal entity purchasing from the seller.
Where the seller accepts the buyer’s order these conditions (together with the acceptance) constitute the entire agreement between the seller and the buyer and it is expressly agreed that there are no other understandings, representations or warranties of any kind (express or implied) forming part of this contract. In particular: Any condition contained in the buyer’s order, which is inconsistent with, qualifies or is contrary to these conditions shall have no effect unless that condition is expressly accepted in writing by the seller. Any condition contained in the buyer’s order, which is inconsistent with, qualifies or is contrary to these conditions shall have no effect unless that condition is expressly accepted in writing by the seller. Any variation, waiver or cancellation of the buyer’s order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 15% of the price. Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.
The seller reserves the right to dispatch the buyer’s order in one delivery or by instalments. Where the seller accepts an order which provides for delivery by instalments, the seller shall be entitled to payment for each instalment delivered (as if it were a separate contract) but failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any remaining instalments. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation. The seller will select the method of delivery and reserves the right to charge the cost of delivery to the buyer. Where the buyer requests another method of delivery and the seller agrees in writing then the buyer shall meet the cost of that delivery.
Shortages, Damages or Loss in Transit
Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for the seller to investigate the claim. Goods leaving the seller’s premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner: (a) Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier’s note has been received. (b) Should there be a shortage or visible damage to outer packaging the carrier’s note must be endorsed accordingly. (c) Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition. No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.
Return of Goods for Credit
Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the seller.
(a) Requests to return goods must be submitted within 30 days from the date of supply and the original invoice number must be quoted. (b) Where goods are accepted for credit they must be delivered at the buyer’s expense into the seller’s store from when they were purchased in original condition and packaging. (c) The seller reserves the right to levy a restocking fee against any returns they may agree to accept. Such fees may be up to 20% of the invoiced price and levied at the seller’s absolute discretion.